Terms and Conditions

We Are: National Skirting

Registered Office: Unit 14, Queniborough Industrial Estate, Melton Rd, Queniborough, Leicester, LE7 3FP

1.0 Online Returns and Exchanges

1.1 You may cancel your order any time within seven (7) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you give written notice of cancellation.

To cancel an order, you must inform us in writing via email to info@nationalskirting.co.uk. You must also return the goods to us as soon as possible, intact and in their original packaging, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

For incorrect or damaged on arrival international orders we will replace the item(s) in part as a whole to make the order right. If you wish to refuse the offer to make right the order you may return the item(s) back to us for a refund of the returned item value.

If cancelling an order prior to dispatch be aware that this must take place at least one (1) working day prior to your given delivery date. Orders cancelled after this point are still subject to delivery charge. As the items will have already been manufactured to order and carriage booked in.

3.0 Advertised Lead Times

3.1 Production – Sometimes production can be slower than normal and may be because of the availability of raw materials, public holidays etc.

We try our best to keep customers informed of the progress but please note it is not always possible. We advise periodic checks to review the status of your order.

4.0 Warranty

4.1 You are obligated to make us aware of any damaged or defects within fourteen (14) days of receiving their order.

4.2 Only manufacturing defects are warranted. We do not cover any damages, chips, tears, marks etc caused by the customer either through use or installation of the product.

4.3 Primed items are sprayed with a primer on the face of the product. This is a priming layer and may require sanding before having a base coat, top coat / final painted or glossed finish applied, the requirement of sanding is not classed as a manufacturing issue or fault.

4.4 We are obliged to offer a replacement or repair on Warranted items.

4.4 Due to distance selling, we always request digital images in order to process and assess any resulting warranty issue.

4.5 In the event of a problem we are obliged the opportunity to correct it and we do not charge shipping or delivery costs for replacements or repairs (within 14 days) unless a) the customer is using the 7 day ecommerce ruling and returning unwanted items b) returning items without giving the opportunity of correcting reported problems or c) the customer is reporting a fault on delivery but has signed as perfect with the courier. Outside of 14 days and the items are on a return to base warranty to be repaired or replaced.

4.6 Please note that in the process of manufacturing MDF and hardwood products it is not unusual for there to be small blemishes. This is not constituted as damage due to the nature of the material, as long as they do not represent a significant size by which will then deem the item as faulty.

4.7 Always check that the dimensions of hallways and doorways are able to fit the products ordered. If you mis-calculate this then we are not responsible and the goods must be returned under the 7 day ruling therefore costing the customer shipping charges both ways.

4.8 We do not take any responsibility for customers own fixings.

4.9 We do not take responsibility for damage caused by the customer. Clear marks, scratches and chips that are not on the product when it arrives are the customers responsibility. Likewise Damage that was not present when boxed at the warehouse and the product signed for on delivery is the responsibility of the customer.

4.10 Pre-ordered and Made For you items are not covered by the 7 day ruling of return as they have been made especially. It is a customer’s responsibility therefore to view an item or order samples in advance to ensure suitability.

4.11 Due to the logistics involved, reported problems from countries outside of the UK will be dealt with financial re-imbursement. We do not collect and return items from outside the UK. We either a) send replacement parts or b) pay compensation/refund amount for items damaged or missing.

4.12 Warranty or return is void in all cases whereby any item has been modified from its original condition.

4.13 Items sold as seconds/ex-display carry no warranty. It is the responsibility of the customer to ensure they are fully aware of the condition of an item before purchase.

5.0 Delivery

5.1 Important – In the case of larger orders we always try to recommend 2 people are present to receive delivery. Our courier will call in most cases to arrange convenient delivery. A convenient delivery constitutes whereby the courier delivers to an adequate and accessible address where the necessary help is on hand to move the items. Please note that although many of the drivers are very helpful, their contract is to get the items to your home, not inside it.

5.2 It is important you check the goods on arrival wherever possible. Couriers will not entertain a claim for their damage if the delivery sheet is signed as ok. If a courier does not give you time to check your goods please sign the sheet as UNCHECKED. At the very least any transport damage must be reported within 7 days but the chance of a successful claim are diminished. Please note that this refers to courier/transport damage and does not affect any warranty issue & or component fault.

5.3 Important – If you reside outside of the UK there may be an import tax payable by the customer to the local government. Please be aware we do not take any responsibility for these costs and they are NOT included in shipping, it is tax levied by local government and we do not know what these charges may be.

5.4 Notification of Damaged Goods In Transit must be made within 48 hours of receipt.

5.5 Refusal of a correct delivery is still charged. Likewise if this delivery is then returned to us by the carrier the charges for this are also the responsibility of the customer and we will deduct from the cost of any monies owed for the cancelation of the order.

5.6 With Pallet and large order deliveries it is very important not to miss the scheduled or Saturday delivery because re delivery is chargeable at the same original rate.

5.7 Please be aware that National Skirting cannot be held responsible for local laws in regards to imports. Please contact your local customs or consult legal advice if you reside out side of the to be fully averse to local conditions.

5.8 If part of your order is unavailable we may ship available items as and when they become available.

6.0 Purchase Terms Acceptance

6.1 By clicking on buy now, pre-order item now, ordering over the telephone or direct via stripe you enter into agreement of our terms and conditions as given both above, please read them carefully.

 7.0 Events Outside Our Control

7.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

7.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action
(b) civil commotion, riot, invasion, piracy, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) inclement weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

7.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.