You may return a product to National Skirting should you find it damaged, incorrect or the goods do not meet your approval. If the goods do not meet your approval, you will need to notify us by email info@nationalskirting.co.uk within 14 days of receiving the goods and return the goods within 30 days of originally receiving them.
If you have ordered incorrectly or no longer wish to keep your order you may request to return your order any time within fourteen (14) days, beginning on the day after you received the goods. Where applicable we will refund the price of the goods excluding wastage fee depending on order size calculated at 40% and excluding delivery costs you paid. You will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you give written notice of cancellation.
If you wish to cancel your order prior to delivery, please note that orders held on our system for 3 days or more (standard or free delivery) or 1 day (fast delivery) will be subject to a 40% waste fee. As all products are made to order prior to dispatch, items are prepared specifically for each customer before being allocated to a delivery route.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Damaged Items
If your item arrives damaged or defective to you will need to send us an email to info@nationalskirting.co.uk. In this email you should include your name, order number along with images or a video showing the problem. This should be reported with-in 3 days of receiving the goods. We will be in touch shortly after to advise a course of action to put this right.
Replacements
If deemed necessary we may offer to replace your item. In some cases we may ask for original items to be returned back to us at National Skirting.
Sending My Order Back
Customers returning orders are responsible for the safe return of their items. These Items must be packaged in a way which ensures no damage is caused. If damage is caused in transit, irresponsible packaging, or abuse by the customer, we will not be able to refund your order. In cases where orders appear to have been damaged in transit yet well packaged we can provide appropriate imagery which may allow you to make a claim with your chosen courier.
Please note solid wood (walnut, oak, pine) skirting board, architrave and plinth blocks have their materials specially sourced for each order and specially cut and profiled and are therefore classed as a made to order item and are not eligible to return for a refund.
With returned boards a wastage fee maybe incurred on returned lengths as every order is made to order to requested specifications.
Refunds
Refunds will be processed as soon as you item is returned back to us and checked. Depending on your card issuer the refund can take 7-10 working days to return back to your account.
Need Help?
Contact us at info@nationalskirting.co.uk for questions related to refunds and returns. Additional contact details can be found on our Contact Us page.
Our Returns and Replacement Policy offers advice and additional terms. This does not affect your statutory rights.