Privacy Policy

Last Updated: 6 August 2026

1. Introduction

National Skirting Limited (“National Skirting”, “we”, “our” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely, fairly and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

• Visit our website.
• Create an account.
• Place an order.
• Apply for a trade account.
• Contact our customer service team.
• Subscribe to our marketing communications.
• Use our live chat service.
• Visit our premises.
• Interact with us in any other way.

We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Who We Are

National Skirting Limited is the data controller responsible for your personal information.

Registered Office

National Skirting Limited

Unit 14
Queniborough Industrial Estate
Melton Road
Queniborough
Leicester
LE7 3FP

Email: info@nationalskirting.co.uk

Telephone: 0333 700 4400

Website:
https://www.nationalskirting.co.uk

If you have any questions regarding this Privacy Policy or wish to exercise any of your privacy rights, please contact us using the details above.

3. Scope of this Policy

This Privacy Policy applies to:

• Visitors to our website.
• Customers.
• Trade account holders.
• Prospective customers.
• Individuals who contact us by telephone, email or live chat.
• Visitors to our trade counter and business premises.
• Individuals who subscribe to our marketing communications.

It does not apply to third-party websites that may be linked from our website. We recommend reviewing the privacy policies of any third-party websites you visit.

4. Personal Information We Collect

Depending on how you interact with us, we may collect different categories of personal information.

Identity Information

This may include:

• Full name
• Company name
• Job title
• Trade account information

Contact Information

This may include:

• Billing address
• Delivery address
• Email address
• Telephone number

Account Information

Where you create an online account, we may collect:

• Username
• Encrypted password
• Saved addresses
• Order history
• Account preferences

Order Information

When you place an order we may collect:

• Products ordered
• Order value
• Delivery instructions
• Collection details (where applicable)
• Returns information
• Customer service communications relating to your order

Payment Information

Payments made through our website are securely processed by our authorised payment providers.

Depending on the payment method selected, payment processing may be carried out by providers including Stripe, PayPal, Apple Pay or Google Pay.

We do not store or have access to your full payment card details.

If you pay by bank transfer, we will retain the information necessary to identify and reconcile your payment.

Technical Information

When you visit our website we may automatically collect technical information including:

• IP address
• Browser type
• Device type
• Operating system
• Screen resolution
• Time zone
• Pages viewed
• Date and time of access
• Referring website
• Cookie identifiers
• Website usage statistics

Marketing Information

Where you choose to receive marketing communications, we may collect:

• Your communication preferences
• Marketing consent records
• Newsletter subscription details
• Records of whether emails have been opened or links clicked where supported by our email marketing platform

Customer Communications

If you contact us we may retain:

• Emails
• Telephone records where applicable
• Live chat conversations
• Contact forms
• Product enquiries
• Complaints
• Warranty enquiries
• Feedback

These records help us provide customer support, improve our services and maintain accurate business records.

5. How We Collect Your Information

We collect personal information in a number of different ways.

Information You Provide

You may provide information directly when you:

• Place an order.
• Register an online account.
• Apply for a trade account.
• Contact us by email.
• Telephone us.
• Use our live chat service.
• Complete an online form.
• Request a quotation.
• Subscribe to our newsletter.
• Enter competitions or promotions.
• Leave a review.

Information Collected Automatically

When you browse our website we may automatically collect technical information using cookies and similar technologies.

This helps us understand how visitors use our website, improve performance, maintain security and enhance the user experience.

Further information is provided in our Cookies section.

Information from Third Parties

We may receive information from trusted third parties including:

• Payment providers to confirm successful payment.
• Delivery companies to confirm delivery status.
• Review platforms where you choose to leave feedback.
• Analytics providers who help us understand website performance.
• Marketing service providers who manage communications on our behalf.

We only receive information necessary to provide our services and fulfil our legal obligations.

6. Special Category Data

We do not intentionally collect or process special category personal data such as information relating to your health, ethnicity, religious beliefs, political opinions, sexual orientation or biometric information.

Please avoid providing this type of information unless it is genuinely necessary for us to fulfil your request.

7. Children’s Privacy

Our products and services are intended for adults.

Our website is not directed at children under the age of 16 and we do not knowingly collect personal information from children.

If we become aware that personal information relating to a child has been collected inadvertently, we will take reasonable steps to delete it promptly.

8. How We Use Your Personal Information

We only collect and use your personal information where we have a legitimate reason to do so. The way we use your information depends on how you interact with National Skirting.

We may use your personal information to:

• Process and fulfil your orders.
• Arrange delivery or collection of products.
• Process refunds, returns and exchanges.
• Create and manage your online account.
• Administer trade accounts.
• Respond to enquiries and provide customer support.
• Verify customer identity where necessary.
• Communicate with you about your orders.
• Send service-related notifications.
• Improve our products and services.
• Improve the performance and usability of our website.
• Detect and prevent fraud or other unlawful activity.
• Maintain the security of our website and business systems.
• Comply with legal and regulatory obligations.
• Maintain accounting and taxation records.
• Send marketing communications where you have agreed to receive them or where we are otherwise permitted by law.

We will only use your personal information for the purposes for which it was collected unless we reasonably consider another use to be compatible with those original purposes.

9. Our Lawful Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), every organisation must have a lawful basis for processing personal information.

National Skirting relies on one or more of the following lawful bases depending on the circumstances.

Where we rely on legitimate interests, we carefully balance our interests against your rights and freedoms before processing your personal information.

10. Order Processing

When you place an order, we use your personal information to:

• Verify your order.
• Process payment.
• Manufacture or prepare your products.
• Arrange delivery or collection.
• Keep you informed about the progress of your order.
• Handle returns and warranty enquiries.
• Maintain records for accounting and legal purposes.

Without certain personal information, we may be unable to fulfil your order.

11. Trade Accounts

If you apply for a National Skirting trade account, we may collect information relating to your business, including:

• Business name.
• Contact details.
• Trading address.
• Delivery addresses.
• VAT registration number (where applicable).
• Company registration number (where applicable).
• Purchase history.
• Account activity.

This information is used solely to administer your trade account, provide trade pricing where applicable, manage orders and maintain accurate business records.

We do not carry out credit checks as part of our standard trade account application process.

12. Customer Service

If you contact us by telephone, email, live chat or through our website, we may retain records of those communications.

These records help us to:

• Respond to your enquiry.
• Resolve issues.
• Improve customer service.
• Investigate complaints.
• Provide after-sales support.
• Train our staff.
• Maintain accurate business records.

13. Marketing Communications

If you choose to receive marketing communications, we may send information about:

• New products.
• Promotions.
• Special offers.
• Product launches.
• Company news.
• Seasonal offers.
• Helpful product information.

We currently use Mailchimp to manage email marketing communications.

You may unsubscribe from marketing emails at any time by:

• Clicking the “Unsubscribe” link included in our emails.
• Contacting us directly at info@nationalskirting.co.uk.

If you opt out of marketing communications, we may still send important service emails relating to your orders, deliveries, returns or account.

14. Website Analytics

We use website analytics tools to help us understand how visitors use our website.

This information enables us to:

• Improve website performance.
• Identify technical issues.
• Understand customer behaviour.
• Improve navigation.
• Measure the effectiveness of our content.
• Enhance the overall user experience.

Where required by law, analytics cookies will only be placed on your device after you have provided your consent through our cookie banner or preference centre.

15. Fraud Prevention and Website Security

We process certain information to help protect our customers and our business from fraud, cybercrime and other unlawful activity.

This may include:

• Monitoring suspicious activity.
• Preventing fraudulent transactions.
• Protecting customer accounts.
• Detecting malicious software or automated attacks.
• Investigating security incidents.
• Maintaining website security.

This processing is carried out as part of our legitimate interests in protecting our customers, employees and business operations.

16. Legal and Regulatory Obligations

We may process your personal information where necessary to comply with legal obligations, including obligations relating to:

• Taxation.
• Financial record keeping.
• Consumer protection legislation.
• Product safety.
• Court orders.
• Law enforcement requests.
• Regulatory investigations.

Where we are legally required to disclose personal information, we will only do so to the extent required by applicable law.

17. Business Administration

We may use personal information for routine business administration, including:

• Internal auditing.
• Financial reporting.
• Business planning.
• Staff training.
• Quality assurance.
• IT system administration.
• Record management.

These activities help us operate our business efficiently while ensuring compliance with applicable laws and maintaining high standards of customer service.

18. Who We Share Your Information With

We only share your personal information where it is necessary to provide our services, fulfil our contractual obligations, comply with legal requirements or protect our legitimate business interests.

We do not sell your personal information to third parties.

Depending on the services you use, we may share your information with the following categories of organisations:

• Payment service providers
• Delivery and logistics providers
• Website hosting providers
• IT support providers
• Email marketing providers
• Website analytics providers
• Live chat providers
• Customer review platforms
• Professional advisers, including accountants, auditors and legal advisers
• Regulatory bodies and government authorities where required by law

All third-party service providers are expected to process personal information securely and only in accordance with our instructions or their own legal obligations.

19. Payment Providers

To process payments securely, we work with trusted third-party payment providers.

Depending on your chosen payment method, payments may be processed through:

• Stripe
• PayPal
• Apple Pay
• Google Pay
• Bank Transfer

National Skirting does not store your full payment card details on its systems.

Payment providers process your payment information in accordance with their own privacy policies and security standards.

20. Delivery Partners

To fulfil your orders, we may share the information necessary to complete your delivery with our logistics partners.

This may include:

• Your name
• Delivery address
• Telephone number
• Email address (where appropriate)
• Delivery instructions
• Order reference

Deliveries may be carried out by:

• National Skirting’s own delivery fleet
• DPD
• Royal Mail
• Other specialist delivery providers where required for oversized or specialist products

Information shared is limited to what is necessary to complete the delivery or collection of your order.

21. Customer Reviews

Following your purchase, you may receive an invitation to leave a review of your experience.

We currently use services including:

• Trustpilot
• Google Reviews

Where you choose to leave a review, your information will also be processed in accordance with the privacy policies of those platforms.

Participation is entirely voluntary.

22. Live Chat

If you contact us using our website live chat service, your conversations may be recorded and retained.

We use LiveChat to provide real-time customer support.

Information collected through LiveChat may include:

• Your name (if provided)
• Email address (if provided)
• IP address
• Device information
• Chat transcript
• Any information you voluntarily provide during the conversation

This information helps us respond to enquiries, improve customer service and maintain records of customer communications.

23. International Transfers

Some of the third-party providers we use may process or store personal information outside the United Kingdom.

Where this occurs, we ensure that appropriate safeguards are in place to protect your personal information.

These safeguards may include:

• UK adequacy regulations.
• The UK International Data Transfer Agreement (IDTA).
• Standard Contractual Clauses (SCCs) approved by the UK Government.
• Other legally recognised transfer mechanisms.

We take reasonable steps to ensure that any overseas processing provides an appropriate level of protection for your personal information.

24. Data Retention

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.

Typical retention periods include:

Where it is no longer necessary to retain personal information, we will securely delete, anonymise or otherwise dispose of it.

25. Keeping Your Information Secure

We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it.

These measures include, where appropriate:

• SSL/TLS encryption for data transmitted through our website.
• Secure payment processing through trusted payment providers.
• Password-protected systems.
• Role-based access controls so employees only access information required for their work.
• Firewall and network security measures.
• Anti-virus and malware protection.
• Secure backup procedures.
• Ongoing monitoring for unauthorised access or suspicious activity.
• Staff training on data protection and information security.

While we take appropriate steps to protect your personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

26. Data Breaches

If we become aware of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, we will investigate the incident promptly.

Where required by law, we will notify the Information Commissioner’s Office (ICO) and affected individuals within the applicable statutory time limits.

27. Business Changes

If National Skirting undergoes a business reorganisation, merger, acquisition or sale of assets, personal information may be transferred as part of that transaction.

Any successor organisation will be required to continue protecting your personal information in accordance with applicable data protection legislation.

End of Part 3

28. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and help us understand how visitors use our website.

Cookies are small text files stored on your device when you visit a website.

The cookies we use generally fall into the following categories:

Essential Cookies

These cookies are necessary for the operation of our website and cannot normally be disabled.

They help with functions such as:

• Keeping products in your shopping basket.
• Completing the checkout process.
• Logging into your account.
• Website security.
• Fraud prevention.
• Remembering your cookie preferences.

Without these cookies, certain parts of our website may not function correctly.

Functional Cookies

These cookies allow our website to remember choices you make, such as your preferred settings, to provide a more personalised experience.

Analytics Cookies

With your consent where required, we use analytics cookies to understand how visitors interact with our website.

This information helps us:

• Improve website performance.
• Identify technical issues.
• Understand visitor behaviour.
• Improve navigation.
• Measure the effectiveness of website content.

Where possible, analytics information is aggregated and does not directly identify individual visitors.

Advertising Cookies

Where used, advertising cookies help measure the effectiveness of our marketing campaigns and may be used to show more relevant advertisements on other websites.

These cookies are only placed where you have given your consent, unless otherwise permitted by law.

Managing Cookies

When you first visit our website, you will be asked to choose your cookie preferences.

You can change your cookie preferences at any time through our cookie settings or by adjusting your browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

29. Your Privacy Rights

Under the UK General Data Protection Regulation (UK GDPR), you have a number of important rights regarding your personal information.

Right of Access

You have the right to request a copy of the personal information we hold about you.

Right to Rectification

If any of your personal information is inaccurate or incomplete, you may ask us to correct it.

Right to Erasure

In certain circumstances, you may request that we delete your personal information.

This right is not absolute and may not apply where we are legally required to retain your information.

Right to Restrict Processing

You may ask us to restrict how we use your personal information in certain situations.

Right to Object

You have the right to object to certain types of processing, including processing based on legitimate interests and direct marketing.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where we rely on your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Rights Relating to Automated Decision Making

National Skirting does not make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

30. Exercising Your Rights

If you wish to exercise any of your privacy rights, please contact us using the details provided in this Privacy Policy.

To protect your personal information, we may ask you to verify your identity before responding to your request.

We will normally respond within one month of receiving a valid request, although this period may be extended where permitted by law.

There is generally no charge for exercising your rights, although we may charge a reasonable fee or refuse a request where it is manifestly unfounded or excessive, as permitted by applicable legislation.

31. Complaints

We hope to resolve any concerns you may have regarding how we process your personal information.

If you have a complaint, please contact us first so that we have the opportunity to investigate and resolve the matter.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113

Making a complaint to the ICO does not affect your right to seek any other legal remedy that may be available to you.

32. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

These websites operate independently of National Skirting and have their own privacy policies.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before providing any personal information.

Links to privacy policies of services and third parties you may interact with through the site:

Social Media & Communications and Advertising

Instagram – https://help.instagram.com/155833707900388

Facebook – https://www.facebook.com/policy.php

Pinterest – https://policy.pinterest.com/en-gb/privacy-policy

Linkedin – https://www.linkedin.com/privacypolicy

YouTube – https://www.youtube.com/intl/en-GB/yt/about/policies/#community-guidelines

MailChimp – https://mailchimp.com/legal/privacy/

Google – https://business.safety.google/adsprocessorterms

Bing – https://help.ads.microsoft.com/apex/index/3/en/n5095

Delivery Companies

DPD – http://www.dpd.co.uk/privacy_policy.jsp

Parcel Force – https://www.parcelforce.com/privacy

Palletways – https://www.palletways.com/policies/privacy-policy/

Tuffnells – https://www.tuffnells.co.uk/privacy-notice

Website

Veeqo – https://www.veeqo.com/privacy

Stripe – https://stripe.com/en-gb/privacy

Square – https://squareup.com/gb/en/legal/general/privacy

33. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, technology or the services we provide.

Any updates will be published on this page together with the revised “Last Updated” date.

Where changes are significant, we may take additional steps to notify customers where appropriate.

We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information.

34. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

National Skirting Limited

Unit 14

Queniborough Industrial Estate

Melton Road

Queniborough

Leicester

LE7 3FP

Telephone: 0333 700 4400

Email: info@nationalskirting.co.uk

Website: https://www.nationalskirting.co.uk

Last Updated: 6 August 2026